Supervisory Development Program

Decision Making and Problem Solving

Course Description

This class focuses on three skills of a supervisor: decision making, problem solving, and applying judgment. It is designed to explore each of these concepts in some depth and offer various ways to consider their application. The content will guide the participant through the topics and offer a series of guidelines to consider. Practical information will be shared and supplemented with handouts which will be good resources for use after class.

Objectives

After receiving this training, the participants will be able to:

• Understand the concepts of decision making, problem solving, and judgment
• Know three ways (unilateral, democratic, consensus) to make a decision
• Understand several techniques and/or strategies for problem solving
• Analyze the components of judgment

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