Special Topics

The Special Topics Series is an annually planned pair of seminars. The seminar topics are chosen collectively by KCPDC board members based on identified training needs from each member institution. Employees participating in the seminars can learn new skills, build relationships and share ideas with colleagues from other institutions, having some fun in the process.

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Professional Communication in the Workplace

Date & Time: July 15, 2010, 12:30 – 4:30 p.m.

Location: Park University – McCoy Meetin' House

Description: Participants will define professionalism in the workplace and identify characteristics important in developing a strong, professional image. Through discussion, individual work, and group interaction, participants will explore the role communication plays in working relationships and developing strong customer service. Techniques for dealing with difficult situations will be examined. Examples of effective telephone and e-mail communication will be provided. Participants will identify how to stay positive and motivated in the workplace.

What you will learn:

• Define professional image
• Communicate more effectively with their boss and coworkers
• Build stronger working relationships with coworkers
• Offer greater service and assistance to co-workers and customers
• Deal with difficult coworkers, customers and tough situations calmly and confidently
• Master effective telephone and e-mail communication
• Keep their attitude positive and their motivation high

To register, contact your KCPDC Campus Representative:
Ashley Culp
shley.culp@park.edu
816.584.6582

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